RN Telephonic Nurse, Government Solutions

Full-time | Seattle

Hello we’re Accolade.

We have an opportunity to change the way consumers experience the healthcare system that’s really not working in their favor. Our mission is to make life better for the consumer, drive costs down for the business, and actually make people healthier through compassion, expertise, and technology.

Job Details

Accolade at a glance

Accolade provides personalized health and benefits solutions designed to empower every person to live their healthiest life. We help millions of people and their employers navigate the complexities of the healthcare system with empathy, expertise and through exceptional service while supporting them in lowering the cost of care and improving health outcomes. Accolade blends technology-enabled health and benefits solutions, specialized support from Accolade Health Assistants® and Clinicians and access to expert medical opinion services for high-cost treatment decisions. We consistently receive consumer satisfaction ratings over 90 percent and have been recognized by Inc. Magazine as a Top Place to Work 2020 and Business Intelligence for Excellence in Customer Service 2020. Please visit us on LinkedIn, Twitter, Instagram and Facebook and at accolade.com.

Role overview

As a Nurse on the Government Solutions team, reporting to a Clinical Steward, you will be a trusted go-to resource who helps our beneficiaries with any issues related to their health or health benefits. You’ll have the opportunity to assist beneficiaries to get the right care at the right time… no problem is too big or too small.

A day in the life…

Support beneficiaries with their care needs when they need us most

  • Be available when beneficiaries need us
  • Communicate with beneficiaries in whatever way is best for them (phone, mobile)
  • Leverage technology to outreach to beneficiaries to increase engagement and provide value

Engage with beneficiaries in ways that build relationships and trust

  • Use the LEARN2 model to truly listen and understand what is going on in the lives of beneficiaries
  • Gain a holistic view of who our beneficiaries are, understand what’s important to them and provide options so they can make informed decisions
  • Follow-up and keep your promises
  • Identify and address any barriers to care our beneficiaries encounter

Influence care by educating beneficiaries, providing options, and assisting with navigating the healthcare system

  • Guide beneficiaries to resources to educate them on their specific health conditions
  • Provide options to care and support beneficiaries when making treatment decisions
  • Help beneficiaries understand their treatment plans and contact their provider when needed
  • Help beneficiaries become educated and active consumers of their healthcare by preparing them for visits, tests and procedures
  • Educate and empower beneficiaries so they confidently navigate the healthcare system

Lead beneficiaries to better health outcomes which improves quality of life and reduces healthcare costs

  • Become knowledgeable on our beneficiaries’ benefits to effectively resolve and answer questions
  • Help beneficiaries to make the best use of their benefits and prevent costly process errors
  • Help beneficiaries avoid complications that can lead to hospital admissions and readmissions


What we are looking for…

  • Minimum of 3 years as an active Registered Nurse or Licensed Practical Nurse with a current unrestricted license
  • Ability to listen, talk and type all at once
  • Commitment to quality and continuous improvement
  • Strong self-management
    • Excellent written and verbal communication skills with proven ability to communicate  with individuals at various levels within the organization
    • Ability to perform well under pressure and meet deadlines in a fast-paced, dynamic, evolving environment
    • Proven critical thinking / problem solving skills
    • Attention to detail and documentation
  • Operates from a perspective of truly caring about our beneficiaries and creating value for them
  • Change champion and adapt to change quickly
  • Data-driven and fact-based: focused on getting to best answer for beneficiaries
  • Detail-oriented, inquisitive, problem-solving in nature
  • Proven ability to roll up your sleeves and contribute on an ongoing basis
  • A team player capable of working effectively with individuals throughout the organization

Where permitted by applicable law, candidates must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Accolade, Inc. The Company will provide reasonable accommodations to qualified employees with disabilities or for a sincerely held religious belief.
Please note that a request for exemption due to a personal preference not to receive a vaccine is not protected by law. All requests for exemptions from this mandate shall be directed to the Company recruiter who shall route the request to the Company’s human resources department.


What is important to us

Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members and customers. The secret to our success is:

We find joy and purpose in serving others

Making a difference in our members’ and customers’ lives is what we do.  Even when it’s hard, we do the right thing for the right reasons.

We are strong individually and together, we’re powerful

Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way.

We roll up our sleeves and get stuff done

Results motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there.

We’re boldly and relentlessly reinventing healthcare

We're curious and act big - not afraid to knock down barriers or take calculated risks to change the world, one person at a time.

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RN Telephonic Nurse, Government Solutions

Service Operations