Dir, Machine Learning Engineering

Full-time | Seattle

Hello we’re Accolade.

We have an opportunity to change the way consumers experience the healthcare system that’s really not working in their favor. Our mission is to make life better for the consumer, drive costs down for the business, and actually make people healthier through compassion, expertise, and technology.

Job Details

Accolade at a glance…

Accolade is a personalized health and benefits solution that dramatically improves the experience, outcomes and cost of healthcare for employers, health plans and their members. With a unique blend of compassionate advisors, clinical experts and intelligent technologies, we engage individuals and families in their health, establish trust, and influence their decisions at every stage of care. Accolade connects the widest array of personal health data and programs to present a single point of contact to the most effective health and benefits resources, while coordinating with providers at every step. Accolade consistently achieves 70 and higher Net Promoter Scores, 98% consumer satisfaction ratings, and up to 15% employer cost savings. Accolade has been recognized as one of the nation’s 25 most promising companies by Forbes, a fastest-growing private healthcare company by Inc. 5000, and is consistently rated a Top Workplace across the country. For more information, visit accolade.com.

Role overview

The Director, Machine Learning Engineering reporting to VP, Enterprise Data, is a core member of Accolade’s enterprise data platform team and will will be working with a close-knit team of applied scientists, data engineers and software engineers on some of the most exciting problems at the intersection of AI and healthcare. Through leveraging Accolade’s unique consumer healthcare data, you will use your software engineering expertise to enable our machine learning and statistical models to reach millions of Accolade members and impact their well-being by helping them make right decisions regarding their healthcare needs

A Day In the Life….

  • Collaborate closely with a team of applied scientists and data engineers to ship model prototypes to production, thereby making them available at scale to serve hundreds of thousands of Accolade members
  • Clearly define the scope and requirements for executing major projects, and work with Technical Program Managers to get those on the team roadmap    
  • Act as a critical resource contributing to architectural designs in collaboration with relevant stakeholders, identifying requirements and serving as an engineering expert to bridge the gap between ML researchers and other engineering teams at Accolade
  • Submit code reviews, write documentations while demonstrating industry coding standards and engineering best practices
  • Develop leadership skills through providing technical support and mentorship to junior team members as they contribute to larger projects

What we are looking for…

In addition to being able to carry out the above responsibilities, we're looking for someone comfortable working in a fast paced, ever changing environment who has experience with data transformation/warehousing, as indicated by the following attributes

  • BSc or MSc degree in computer science, engineering, or other STEM fields
  • Minimum of 10+ years of professional experience in software engineering roles
  • Fluency in Python and related numerical analysis libraries such as NumPy and Pandas, with strong hands-on experience in objected-oriented design
  • Experience using AWS/GCP/Azure cloud technologies and related services
  • Ability to source data and perform analytics through writing SQL-like scripts
  • Working grasp of machine learning concepts and development lifecycle
  • Strong communication skills while working with people from different disciplines, including non-technical stakeholders
  • Experience with productionalizing machine learning models within a service-oriented architecture, preferred
  • Experience in using modern deep learning frameworks such as TensorFlow and Keras, preferred
  • Experience in working with open-source distributed data processing technologies such as Apache Hadoop and Spark, preferred
  • 10+ years of software development experience, with 5+ years of  experience in AI and ML technologies, distributed systems, data pipelines and cloud technologies
  • BS or MS in Computer Science/Engineering or engineering specific certifications or equivalent degree experience
  • 3-5 years of experience in people management
  • Strong software and data structure design, development, and architecture experience
  • Proven history of working in a fast paced, evolving, growing, and dynamic environment
  • Experience in building and working in a heavy agile, collaborative, innovative, flexible and team-oriented environment
  • Ability to be hands on with technical strategy around data platform, code reviews, testing and deployment
  • Strong analytical skills with a data driven approach and ability to measure impact of projects
  • Serves as an expert for multiple domains related to Healthcare data and analytics
  • A recognized thought leader in ML engineering
  • Hands-on, skillful communicator detail-oriented, methodical & inquisitive, skillful communicator
  • A motivated self-starter with a solid level of experience that quickly grasps complex challenges
  • Thrives in a fast-paced environment where continuous improvement is the norm and the bar for quality is extremely high
  • Excited by the challenges of working in a product team undergoing rapid growth serving millions of customer
  • A service-oriented person who "Thinks Customer"
  • Highly communicative, self-starting individual who maintains a fast fail entrepreneurial spirit

Where permitted by applicable law, candidates must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Accolade, Inc. The Company will provide reasonable accommodations to qualified employees with disabilities or for a sincerely held religious belief.
Please note that a request for exemption due to a personal preference not to receive a vaccine is not protected by law. All requests for exemptions from this mandate shall be directed to the Company recruiter who shall route the request to the Company’s human resources department.

What is important to us

Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our  employees, members and customers. The secret to our success is:

We find joy and purpose in serving others

Making a difference in our members’ and customers’ lives is what we do.  Even when it’s hard, we do the right thing for the right reasons.

We are strong individually and together, we’re powerful

Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way.

We roll up our sleeves and get stuff done

Results motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there.

We’re boldly and relentlessly reinventing healthcare

We're curious and act big -- not afraid to knock down barriers or take calculated risks to change the world, one person at a time.

All your information will be kept confidential according to EEO guidelines.

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Dir, Machine Learning Engineering