Sr Technology Services Engineer

Full-time | Praha 8

Hello we’re Accolade.

We have an opportunity to change the way consumers experience the healthcare system that’s really not working in their favor. Our mission is to make life better for the consumer, drive costs down for the business, and actually make people healthier through compassion, expertise, and technology.

Job Details

Accolade is a personalized health and benefits solution that dramatically improves the experience, outcomes and cost of healthcare for employers, health plans and their members. With a unique blend of compassionate advisors, clinical experts and intelligent technologies, we engage individuals and families in their health, establish trust, and influence their decisions at every stage of care. Accolade connects the widest array of personal health data and programs to present a single point of contact to the most effective health and benefits resources, while coordinating with providers at every step. Accolade consistently achieves 70 and higher Net Promoter Scores, 98% consumer satisfaction ratings, and up to 15% employer cost savings. Accolade has been recognized as one of the nation’s 25 most promising companies by Forbes, a fastest-growing private healthcare company by Inc. 5000, and is consistently rated a Top Workplace across the country. For more information, visit accolade.com.

Role overview

The Sr. Technology Services Engineer will be responsible for providing desk-side support and infrastructure services for our staff (Executive, Software Developers, Sales, Healthcare Assistants) as well as performing Windows server operations tasks. The Desktop environment includes Windows, Macintosh, and other computing platforms. This role is responsible for Accolade’s Windows servers. Day-to-day, you will be coordinating your work with our Service Desk and the rest of the Infrastructure team, as well as working interactively with other Accolade staff.

A day in the life…

  • Provide full desktop service to the staff at local our offices, both in-person and remotely, focused on Windows and Mac hardware and software, coupled with some networking.
  • Work with individuals with a wide range of computer skills, specifically when communicating technical information to non-technical staff.
  • Maintenance and problem solving with respect to workstations and desktop applications.
  • Effectively communicate technical information clearly and concisely to the senior-level technical staff during escalations.
  • Manage Access Requests, Monitor Slack Channels for Support-related tasks, Password and Multifactor reset.
  • Enterprise Application Support to include change management,  and user audits
  • Act as second-level support escalation contact from front-line support or other desktop engineers.
  • On a regular, but varied basis, you will execute the new hire onboarding process, design and develop implement and support the underlying infrastructure that provides services to all of Accolade’s users.

What we are looking for…

  • Bachelor’s degree in Computer Science, Information Management or related field and a minimum of 5 years related experience, or Associate’s degree and equivalent experience
  • Experience working in a Corporate Help Desk environment. This should include hands-on experience troubleshooting Mac OS X, Microsoft Windows 10, and Microsoft O365 for both Windows and Mac OS X environments, networking, Active Directory integration, and support of telecollaboration tools such as Teams, Zoom, Slack.
  • Some experience with Windows Server maintenance.
  • Significant experience with tools and processes involved in new build automation and application deployment or management for Windows and/or Mac systems.
  • Experience with scripting and automation tools such as PowerShell, VBScript, batch files, or similar environments.
  • Experience automating software application installation and delivery, preferably in both Windows and Mac environments.
  • Experience working with mobile devices running iOS and Android operating systems.
  • Working knowledge of basic networking technologies, e.g. VLANs, DHCP, and DNS Servers.
  • Experience configuring and using audio/video conferencing tools like Zoom or WebEx.
  • Provide outstanding customer service face to face and via tele-support options, e.g. video, phone, email, text, etc.
  • Excellent problem-solving and communication skills.

What Can You Expect From Us

  • Fun, transparent, and informal working culture
  • Interesting and challenging projects
  • Great work-life balance
  • Work in an international environment and opportunities to grow
  • Regular company events
  • Participation in various conferences and continuous learning
  • Competitive salary and benefit package
  • Support during your relocation process
Accolade Logo

Sr Technology Services Engineer

Full-time
Praha 8
Innovation