Accolade at a glance
Accolade provides personalized health and benefits solutions designed to empower every person to live their healthiest life. We help millions of people and their employers navigate the complexities of the healthcare system with empathy, expertise and through exceptional service while supporting them in lowering the cost of care and improving health outcomes. Accolade blends technology-enabled health and benefits solutions, specialized support from Accolade Health Assistants® and Clinicians and access to expert medical opinion services for high-cost treatment decisions. We consistently receive consumer satisfaction ratings over 90 percent and have been recognized by Inc. Magazine as a Top Place to Work 2020 and Business Intelligence for Excellence in Customer Service 2020. Please visit us on LinkedIn, Twitter, Instagram and Facebook and at accolade.com.
As a steward you will be leading, supporting and coaching a team of Accolade Health Assistants, as well as leading by example as an Accolade Health Assistant. Your role will enable your team to give great customer care, develop and grow your team, and help them meet their performance objectives. Our stewards are hands-on working leaders who have a passion for service excellence and possess a blend of skills:
A day in the life…
· 5+ years of relevant, progressive management experience (and demonstrated success):
What is important to us
Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members and customers. The secret to our success is:
We find joy and purpose in serving others
Making a difference in our members’ and customers’ lives is what we do. Even when it’s hard, we do the right thing for the right reasons.
We are strong individually and together, we’re powerful
Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way.
We roll up our sleeves and get stuff done
Results motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there.
We’re boldly and relentlessly reinventing healthcare
We're curious and act big -- not afraid to knock down barriers or take calculated risks to change the world, one person at a time.
All your information will be kept confidential according to EEO guidelines.
VACCINATION & OFFICE POLICY
At this time, Accolade’s offices are open to vaccinated employees only, subject to
limited exceptions, for the safety and wellbeing of our staff.
Most onboarding training is conducted in our offices, but virtual onboard trainings are occasionally conducted at our discretion.
People & Culture will ask your vaccination status in order to properly prepare
training classes and protocols, accordingly.