Accolade provides personalized health and benefits solutions designed to empower every person to live their healthiest life. We help millions of people and their employers navigate the complexities of the healthcare system with empathy, expertise and through exceptional service while supporting them in lowering the cost of care and improving health outcomes. Accolade blends technology-enabled health and benefits solutions, specialized support from Accolade Health Assistants® and Clinicians and access to expert medical opinion services for high-cost treatment decisions. We consistently receive consumer satisfaction ratings over 90 percent and have been recognized by Inc. Magazine as a Top Place to Work 2020 and Business Intelligence for Excellence in Customer Service 2020. Please visit us on LinkedIn, Twitter, Instagram and Facebook and at accolade.com.
The Senior Director, Experience reporting to VP, Experience will help set the strategic vision and lead an experience team that is responsible for defining and evolving the Accolade Experience into a world-class healthcare experience for Accolade’s Frontline Care Team user group. We’re looking for someone who has the proven ability to accomplish this with both direct hands-on ownership as well as leadership. The ideal candidate will have a strong vision for the intersection of customer experiences and employee experiences as a driving force of business success. A relentless commitment to our customers and excitement to take on new challenges is a must. We want someone with the talent, creativity and leadership to take our experience into the next chapter.
A day in the life…
What we are looking for