Workforce Data Analyst

Full-time | Praha 8

Hello we’re Accolade.

We have an opportunity to change the way consumers experience the healthcare system that’s really not working in their favor. Our mission is to make life better for the consumer, drive costs down for the business, and actually make people healthier through compassion, expertise, and technology.

Job Details

Accolade is a personalized health and benefits solution that dramatically improves the experience, outcomes and cost of healthcare for employers, health plans and their members. With a unique blend of compassionate advisors, clinical experts and intelligent technologies, we engage individuals and families in their health, establish trust, and influence their decisions at every stage of care. Accolade connects the widest array of personal health data and programs to present a single point of contact to the most effective health and benefits resources, while coordinating with providers at every step. Accolade consistently achieves 70 and higher Net Promoter Scores, 98% consumer satisfaction ratings, and up to 15% employer cost savings. Accolade has been recognized as one of the nation’s 25 most promising companies by Forbes, a fastest-growing private healthcare company by Inc. 5000, and is consistently rated a Top Workplace across the country. For more information, visit accolade.com.

The WFM Data Analyst, reporting to WorkForce Management Team Lead / Supervisor, is responsible for building, managing, and auditing reports for forecasting, scheduling, and other workforce management data as needed.

A day in the life…

  • Audit agent schedules and make recommendations for optimization in our workforce management toolset
  • Run reports on actuals and compare to forecasts in our analytics platform
  • Build reports for forecasting and input data into the capacity plan
  • Review call patterns and make recommendations for schedule efficiency
  • Provide support to the Workforce Capacity Planner to leverage data to identify and prioritize opportunities to improve efficiency and productivity.

What we are looking for…

  • Solid business acumen; analytical and inquisitive.
  • Demonstrated experience with data analysis and data manipulation skills.
  • Solid Experience with Excel (Pivot Tables, Dashboards, formulas (concatenate, trim, index, match), graphs, sparklines) and MS Office Suite of Tools
  • SQL, Verint, Qualtrics, Workday - a plus
  • Ability to create proper documentation – workflow mapping.
  • Team player capable of effective collaboration across a highly matrixed organizations.
  • Excellent written and verbal communication skills to articulate complex ideas clearly and concisely.
  • Self-starter with a “roll up your sleeves” mindset and desire to add value.
  • Excellent written and verbal communication skills to articulate complex ideas clearly and concisely.
  • Team player capable of effective collaboration across highly matrixed organization focused on attention to detail and adaptability.
  • Self-starter with a “roll up your sleeves” mindset and desire to add value

What Can You Expect From Us

  • Fun, transparent, and informal working culture
  • Interesting and challenging projects
  • Great work-life balance
  • Flexibility in your work
  • Getting unique know-how in IT recruitment
  • Work in an international environment and opportunities to grow
  • Regular company events
  • Participation in various conferences and continuous learning

Do you want to know more about us?

Check out 👇 :

Our Instagram 📷 @we_are_accolade_prague

Our award-winning office 🏢 https://www.officelovin.com/2016/09/05/inside-accolades-new-elegant-prague-office/

Prague team on youtube 🎥 

For any questions feel free to reach out to me 📧 jiri.herodek(at)accolade.com

Accolade Logo

Workforce Data Analyst

Full-time
Praha 8
Services Organization