Dir, AI, Automation & Scale

Full-time | Seattle

Hello we’re Accolade.

We have an opportunity to change the way consumers experience the healthcare system that’s really not working in their favor. Our mission is to make life better for the consumer, drive costs down for the business, and actually make people healthier through compassion, expertise, and technology.

Job Details

Accolade at a glance…

Accolade provides personalized health and benefits solutions designed to empower every person to live their healthiest life. We help millions of people and their employers navigate the complexities of the healthcare system with empathy, expertise and through exceptional service while supporting them in lowering the cost of care and improving health outcomes. Accolade blends technology-enabled health and benefits solutions, specialized support from Accolade Health Assistants® and Clinicians and access to expert medical opinion services for high-cost treatment decisions. We consistently receive consumer satisfaction ratings over 90 percent and have been recognized by Inc. Magazine as a Top Place to Work 2020 and Business Intelligence for Excellence in Customer Service 2020. Please visit us on LinkedIn, Twitter, Instagram and Facebook and at accolade.com.

Role overview

The Director,  AI, Automation, & Scale will report to EVP, Platform Development. This role is responsible for having direct oversight of all things related to driving scale and automation throughout our business, including the definition and development of this roadmap. This role will blend strategic visioning with entrepreneurial direct hands-on execution and general management skills. A relentless commitment to scaling our business and excitement to take on new challenges and drive new capabilities such as AI, Deep Learning, Smart Routing, IVA, RPA, Guidance, etc is essential function for this role. This position will collaborate with stakeholders across the business and push our organization to transform and innovate as we grow.


A day in the life…

  • Define and develop the strategy and vision around AI & Automation for Scale
  • Lead and develop a culture of experimentation and innovation
  • Create and track success metrics and roadmap, prioritizing long-term and short-term initiatives that are aimed at scaling our business
  • Partner closely with Operations leadership to design new concepts and capabilities to transform process and operating models that ensure solution quality, efficiency and scale
  • Utilize deep industry knowledge combined with Accolades goals to partner closely with Engineering, Capabilities, Operations, and Experience teams to drive experimentation & innovation
  • Identify opportunities to automate workflows across teams
  • Build trusted relationships across the enterprise and influence key business partners that have no direct reporting line
  • Collaborate cross-functionally to create effective relationships, listen, communicate, influence, and collaborate cross-team at all organizational levels
  • Continuously manage expectations with all relevant stakeholders including the senior leadership team
  • Work with Engineering to develop and drive demos, experimentation, and new stand alone capabilities as a service
  • Proactively identify and resolve strategic issues that may impair the organization’s ability to meet its strategic, financial and technical goals
  • Work with other business partners to perform deep data driven analysis, to surface actionable insights and product requirements; drive the execution of recommendations derived from this analysis
  • Lead and motivate (directly and/or by influence) world-class product managers, engineers, QA, UX designers, and work closely with other partner stakeholders (marketing, sales, services, legal, finance) to provide the guidance and direction for achieving our vision

What we are looking for…

  • 10+ years of prior relevant experience
  • Strong background in the healthcare industry with health care application providers and/or healthcare technology marketplace
  • Industry background in NextGen Engagement Center solutions
  • Strong data and analytics background
  • Exceptional written and oral communication and presentation skills.
  • Self-starter with ability to lead projects and build new products from the ground up independently
  • Attention to detail, including proven ability to manage multiple competing priorities simultaneously
  • Ability to think strategically, and execute methodically
  • Ability to work in a fast-paced environment where continuous innovation is a must
  • Demonstrated ability to use hard data to back up assumptions and develop business cases
  • Willingness to roll up your sleeves and do whatever is necessary with a positive attitude and fit with the Accolade team culture
  • An ability to understand and discuss technical concepts, schedule trade-offs and opportunistic new ideas with technical and non-technical employees
  • A demonstrated record of partnering with teams across an organization to influence and achieve business results across multiple teams who may have different goals
  • Proven creativity in the software that you've helped deliver

Where permitted by applicable law, candidates must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Accolade, Inc. The Company will provide reasonable accommodations to qualified employees with disabilities or for a sincerely held religious belief.
Please note that a request for exemption due to a personal preference not to receive a vaccine is not protected by law. All requests for exemptions from this mandate shall be directed to the Company recruiter who shall route the request to the Company’s human resources department.

What is important to us

Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our  employees, members and customers. The secret to our success is:

We find joy and purpose in serving others

Making a difference in our members’ and customers’ lives is what we do.  Even when it’s hard, we do the right thing for the right reasons.

We are strong individually and together, we’re powerful

Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way.

We roll up our sleeves and get stuff done

Results motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there.

We’re boldly and relentlessly reinventing healthcare

We're curious and act big -- not afraid to knock down barriers or take calculated risks to change the world, one person at a time. 

All your information will be kept confidential according to EEO guidelines.

Accolade Logo

Dir, AI, Automation & Scale