Job Details

Accolade at a glance…
Accolade provides personalized health and benefits solutions designed to empower every person to live their healthiest life. Using a blend of cloud-based technologies, specialized support from Accolade Health Assistants® and Clinicians, and integrated data and programs across mobile, online and phone, Accolade navigates people through the healthcare system with trust, empathy and ease. Employers of all sizes offer Accolade to employees and their families as the single place to turn for all health, healthcare, and benefits questions or concerns, increasing their engagement in benefits and connecting them to the highest quality providers and care. By empowering people to make better decisions about their health, Accolade lowers the cost and complexity of healthcare, and achieves consumer satisfaction ratings over 90% and an NPS of 60. The company has been recognized multiple times as a Fastest Growing Business, Top Workplace and Company to Watch. For more information, visit Accolade on Twitter, Facebook, LinkedIn and at www.accolade.com.


Role overview

The Business Alliance Manager is responsible for the creation and execution of activities across the full breadth of platform partners. This role will successfully support a shared vision through partnership and collaboration with other internal functional areas and stakeholders to ensure alignment and execution of the partnerships and associated sales opportunities. Areas of focus will include engagement with potential and existing partners that provide services to large employers.

A day in the life…

  • Develop a Program to onboard, launch, project manage partners (internal and external)
  • Coordinate the development and execution of partner operating plans where coordination with Accolade counterparts is required (marketing, product development, operations, sales)
  • Develop and coordinate the annual sales plan for platform partners
  • Develop and maintain a profile including a relationship map for partners and ensure cross-functional relationships get developed across functional areas and executive management
  • Working with the Sales enablement team, coordinate the preparation, completion and submission of all RFI / RFP’s originating from partners.
  • Serve as a resource to support the entire sales team on a as needed basis
  • Assist with all aspects of a partner relationship including but not limited to:
  1. Meeting Planning
  2. Reporting of results
  3. Coordination with other internal teams to create plans and deliver results (marketing, sales, product, ops)
  • Ensure accurate and timely compliance with CRM (SalesForce.com)
  • Work with Customer Partnership team (account mgmt.) to identify opportunities to enhance relationships with strategic partners.

What we are looking for…

  • Minimum 5 years of experience working in strategic alliances; business development and operations experience preferred
  • Must have experience working in a matrix environment to support and influence others including peers, managers and leaders
  • 1-3 years of strong project management experience required
  • Knowledge and experience with SalesForce.com
  • Strong critical thinking, problem solving and analytical skills including business case modeling, Excel modeling and integrated work planning
  • Experience and comfort working in an agile, emerging and fast paced environment
  • Ability to work with external partners and effectively represent the organization
  • Strong communication skills and ability to work across organization to support new approaches and work to build consensus
  • Strong presentation skills and ability to articulate product vision and roadmap to stakeholders

What is important to us...

Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members and customers. The secret to our success is:

We find joy and purpose in serving others
Making a difference in our members’ and customers’ lives is what we do.  Even when it’s hard, we do the right thing for the right reasons.

We roll up our sleeves and get stuff done
Results motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there.

We are strong individually and together, we’re powerful
Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way.

We’re boldly and relentlessly reinventing healthcare
We're curious and act big -- not afraid to knock down barriers or take calculated risks to change the world, one person at a time. 

All your information will be kept confidential according to EEO guidelines.


Mgr, Business Alliance (Business Development Partnerships)

Plymouth Meeting, PA
Field Operations