RN Clinical Supervisor- Case Management (CCM)

Full-time | Plymouth Meeting, PA

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RN Clinical Supervisor- Case Management (CCM)

Full-time | Plymouth Meeting, PA

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Hello we’re Accolade.

We have an opportunity to change the way consumers experience the healthcare system that’s really not working in their favor. Our mission is to make life better for the consumer, drive costs down for the business, and actually make people healthier through compassion, expertise, and technology.

Job Details

Accolade is a personalized health and benefits solution that dramatically improves the experience, outcomes and cost of healthcare for employers, health plans and their members. With a unique blend of compassionate advisors, clinical experts and intelligent technologies, we engage individuals and families in their health, establish trust, and influence their decisions at every stage of care. Accolade connects the widest array of personal health data and programs to present a single point of contact to the most effective health and benefits resources, while coordinating with providers at every step. Accolade consistently achieves 70 and higher Net Promoter Scores, 98% consumer satisfaction ratings, and up to 15% employer cost savings. Accolade has been recognized as one of the nation’s 25 most promising companies by Forbes, a fastest-growing private healthcare company by Inc. 5000, and is consistently rated a Top Workplace across the country. For more information, visit accolade.com.

Role overview

As a RN Clinical Supervisor of Case Management you will be leading, supporting and coaching a team of  Nurse Case Managers and Case Management Health Assistants as well as leading by example as a Case Manager.  Your role will enable your team to give great customer care, develop and grow your team, and help them meet their performance objectives. Our RN Clinical Managers are hands-on working leaders who have a passion for service excellence and possess a blend of skills: talent recognition and development, client/service orientation, operational process execution, excellent communication, leadership and inter-personal skills, highly developed critical thinking, problem solving and commitment to ongoing learning.

Accolade’s NCQA Case Management Accreditation:

Accolade holds a Case Management Accreditation from the prestigious National Committee for Quality Assurance (NCQA).  NCQA, the National Committee for Quality Assurance, is a private, non-profit organization dedicated to improving health care quality. NCQA accredits and certifies a wide range of health care organizations. It also recognizes clinicians and practices in key areas of performance. NCQA is committed to providing health care quality information through the web and media in order to help consumers, employers and others make more informed health care choices.

A day in the life…

  • Direct supervisory responsibility for team of 8-10 Nurse Case Managers and 1-2 Case Management non-clinical Health Assistants
  • Support effective member engagement for members enrolled in case management:
    • Ensure that all necessary member-related activities are completed in a timely manner consistent with Accolade’s high standards as well as NCQA requirements for accreditation
    • Apply critical thinking and judgment to know when to coordinate with the right expert resources within Accolade to meet member/team need
    • Minimize Case Manager missed opportunities (completed assessments, purposeful questions, logistical support, stage of care continuation – existing and progressing, etc.) by working with Case Managers to adjust approaches and/or enhance their member interaction techniques
    • Ensure team follows established processes for managing members enrolled in case management
    • Monitors reporting on process adherance and outcomes for members enrolled in case management
    • Act as a model Case Manager, supporting a small portfolio of clients
  • Improve team performance:
    • Create an atmosphere within team that is consistent with Accolade culture
    • Effectively balance the workload of team members
    • Understand case management delivery processes and hold team members accountable for process execution
    • Leverage the clinical process applications to analyze and understand team process compliance, and coach team members to better performance
    • Explain Customer and Accolade priorities or decisions in a way that obtains understanding and buy-in from Case Managers
    • Help team understand desired memberoutcomes (clinical, other) and drive team toward improving outcomes
    • Foster an environment where team members demonstrate accountability
    • Identify best practices and support best practice sharing across team members and teams
    • Continuously learn and improve upon practices to meet members/team needs

What we are looking for…

  •  Bachelor’s Degree (BSN) preferred and 5+ years of relevant, progressive experience
  •  Requires current unrestricted RN license   
  •  Holds current/active Certified Case Manager License (CCM)
  •  5+  years of relevant, progressive leadership/management experience (and demonstrated success):
  • Managing a team in a high-touch service environment (preferably with an inbound/outbound telephonic component and/or healthcare-related); including motivating team members to high-performance and achievement of specified goal
  • Recognizing and developing talent
  • Creating a team environment which results in open communication, behavior consistent with company values, and group inter-dependency
  •  5+ years nursing experience in one or more of the following areas: Case Management, Disease Management, Utlization Management, Managed Care
  • Proficiency in Microsoft Office Suite

What is important to us

Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members and customers. The secret to our success is:

We find joy and purpose in serving others

Making a difference in our members’ and customers’ lives is what we do.  Even when it’s hard, we do the right thing for the right reasons.

We are strong individually and together, we’re powerful

Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way.

We roll up our sleeves and get stuff done

Results motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there.

We’re boldly and relentlessly reinventing healthcare

We're curious and act big - not afraid to knock down barriers or take calculated risks to change the world, one person at a time.

*All your information will be kept confidential according to EEO guidelines.

Indigo

RN Clinical Supervisor- Case Management (CCM)

Full-time
Plymouth Meeting, PA
Clinical Operations
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