LPN-Clinical Coordinator (Licensed Practical Nurse), Government Solutions

Full-time | Atlanta, GA

I'm interested

LPN-Clinical Coordinator (Licensed Practical Nurse), Government Solutions

Full-time | Atlanta, GA


Hello we’re Accolade.

We have an opportunity to change the way consumers experience the healthcare system that’s really not working in their favor. Our mission is to make life better for the consumer, drive costs down for the business, and actually make people healthier through compassion, expertise, and technology.

Job Details

Accolade provides personalized health and benefits solutions designed to empower every person to live their healthiest life. Using a blend of cloud-based technologies, specialized support from Accolade Health Assistants® and Clinicians, and integrated data and programs across mobile, online and phone, Accolade navigates people through the healthcare system with trust, empathy and ease. Employers of all sizes offer Accolade to employees and their families as the single place to turn for all health, healthcare, and benefits questions or concerns, increasing their engagement in benefits and connecting them to the highest quality providers and care. By empowering people to make better decisions about their health, Accolade lowers the cost and complexity of healthcare, and achieves consumer satisfaction ratings over 90% and an NPS of 60. The company has been recognized multiple times as a Fastest Growing Business, Top Workplace and Company to Watch. For more information, visit Accolade on Twitter, Facebook, LinkedIn and at www.accolade.com.

Role Overview

As an Accolade LPN-Clinical Coordinator (Licensed Practical Nurse), supporting Accolade’s Government Solutions team, reporting to a Clinical Steward, you will be a trusted go-to resource who helps US Military TRICARE beneficiaries with any issues related to their health or health benefits.  You’ll have the opportunity to help TRICARE beneficiaries get the right care at the right time, find the right provider and support the quadruple aim: achieve medical readiness, improve the health of our people, enhance the experience of care, and lower our healthcare costs. This role will require future commute on-site in Downtown Atlanta and will provide an opportunity to work from home (WFH) remotely up to 3 days a week out of your 5-day work schedule.

A day in the life…

Support the right beneficiaries with their care needs when they need us most

  • Outreach to TRICARE beneficiaries as they engage their healthcare services to provide our Accolade model to get them the right care at the right time
  • Leverage all forms of communication to engage via the channel (phone, email, mobile) that is best for the beneficiary
  • Help beneficiaries address barriers to care, educate and prepare for medical visits, tests, procedures

Engage with TRICARE beneficiaries in ways that build relationships and trust

  • Use the LEARN2 model to truly listen and understand what is going on in the lives of beneficiaries
  • Get a holistic view of who our beneficiaries are, understand what’s important to them and provide options so they can make informed decisions
  • Follow-up and do the leg work when appropriate

Influence care by educating beneficiaries, providing options, and assisting with navigating the military healthcare system

  • Guide beneficiaries to resources to educate them on their specific health conditions
  • Provide options to care and support beneficiaries in finding the best providers for their care

Lead beneficiaries to better health outcomes which improves quality of life and reduces healthcare costs for our customers

  • Become knowledgeable on our beneficiaries’ benefits to effectively answer questions
  • Help beneficiaries to make the best use of their benefits and prevent costly process errors
  • Help beneficiaries avoid complications that can lead to hospital admissions and readmissions

What we are looking for…

Required Qualifications

  • Minimum of 3 years as an recent active LPN, Licensed Practical Nurse with a current unrestricted Georgia license
  • Live within a daily commutable distance onsite to downtown Atlanta, Georgia
  • Ability to pass Federal Government background check
  • Advanced technology skills: Ability to simultaneously engage in conversation with members and navigate our systems, strong critical thinking and problem solving skills
  • Passionate about helping service members and their families
  • Strong self-management
    • Excellent written and verbal communication skills with proven ability to communicate with individuals at various levels within the organization
    • Ability to perform well under pressure, adapt to change, and meet deadlines in a fast-paced, dynamic, evolving environment
    • Aptitude for critical thinking / problem solving & Demonstrated attention to detail

Preferred Qualifications:

  • Demonstrated ability to navigate/understand and explain TRICARE benefits is a PLUS
  • Professional experience in Case Management, Care Management, Care & Insurance Benefits Coordination

Additional Information:

  • Accolade was recently honored with Two Top 2020 National Awards!
    • Top Places to Work by Inc. Magazine 
    • Excellence in Customer Service- Healthcare by Business Intelligence 
  • WFH/Remote: This role will require future commute on-site in Downtown Atlanta and will provide an opportunity to work from home remotely up to 3 days a week out of your 5-day work schedule. At this time, as we navigate Covid and ensure all safety precautions are met; all recruitment activities, onboarding, and initial employment will be remote the end of the year.
  • Schedule: Out clinical department operating hours Monday-Friday, 8am-9pm EST. Most work schedules available are between 11:00am-9:00pm, currently early shifts are limited availability.  
  • Position Details: Full-time, 8 hour shifts, 5 days per week, Monday-Friday (NO weekends or Major Holidays!).
  • Benefits: Full benefits available within 30 days of start date. Our extensive total rewards benefits package includes:
  • 19 days PTO & 10 Paid Holidays
  • Medical, Prescription, Dental & Vision
  • Telemedicine- On-demand remote medical care options
  • Maternity & Bonding Benefits
  • Life & Accidental Insurance
  • 401K
  • Tuition Reimbursement
  • Employee Assistance Program: emotional well-being, financial & legal
  • Commuter Benefits  

What is important to us

Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members and customers. The secret to our success is:

We find joy and purpose in serving others

Making a difference in our members’ and customers’ lives is what we do.  Even when it’s hard, we do the right thing for the right reasons.

We are strong individually and together, we’re powerful

Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way.

We roll up our sleeves and get stuff done

Results motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there.

We’re boldly and relentlessly reinventing healthcare

We're curious and act big - not afraid to knock down barriers or take calculated risks to change the world, one person at a time.

*All your information will be kept confidential according to EEO guidelines.


LPN-Clinical Coordinator (Licensed Practical Nurse), Government Solutions

Atlanta, GA
Clinical Operations