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Job Details

Accolade is a personalized health and benefits solution that dramatically improves the experience, outcomes and cost of healthcare for employers, health plans and their members. With a unique blend of compassionate advisors, clinical experts and intelligent technologies, we engage individuals and families in their health, establish trust, and influence their decisions at every stage of care. Accolade connects the widest array of personal health data and programs to present a single point of contact to the most effective health and benefits resources, while coordinating with providers at every step. 

As a Clinical (RN) people leader in our on-site telephonic based Operations team you will play a critical role in managing a team of ten Accolade Nurses to reliably and consistently achieve our client and customer success results and create an amazing employee experience. This team clinical team supports military spouses who are beneficiaries of TRICARE benefits. In addition to being looked to as a cultural role model, you will work side-by-side with your team to provide daily coaching, feedback, and support to deliver an exceptional client experience, meet our performance expectations, and fuel the growth and development of your team. With a strong connection to our mission, passion for service excellence, and commitment to people development you will leverage the right balance of empathy, operations process excellence, change agility and clinical expertise to ensure customers are delighted with every interaction with Accolade.

A day in the life…

  • Through 1:1s, informal huddles, and team meetings develop strong and trusting relationships with your team to truly understand and foster their career aspirations, and consistently demonstrate your commitment to their success
  • Communicate and reinforce operational priorities, clinical processes and objectives to obtain understanding, alignment and adoption from your team
  • Collaborate with senior operational leaders and peers on best practices and service delivery to customers
  • Actively work with your team to provide in the moment support, as well as ongoing coaching and development to enable your team to consistently and reliably achieve our customer results
  • Actively participate in our performance management processes to effectively assess the talent of your team and manage accordingly
  • Coordinate with expert resources across Accolade to meet our client, customer, and team need

What we are looking for…

  • A current unrestricted RN license is required
  •  5+ years of relevant, progressive management/supervisory experience and demonstrated success in a high-touch service environment
  • Experience with TRICARE benefits a plus! 
  • 5+ years nursing experience in one or more of the following areas: Medical/Surgical, Home Health, Case Management, Nurse Triage, Disease Management, Professional experience in Case Management, Care Management, Care & Insurance Benefits Coordination, Telehealth-ideal
  • Highly developed critical thinking and problem solving skills
  • Demonstrated ability to assess, recognize and develop talent and motivate team members to high-performance and achievement of specified goals.
  •  A leadership style that creates a team environment which results in open communication, behavior consistent with company values, and group inter-dependency

Additional Information:

  • Accolade was recently honored with Two Top 2020 National Awards!
    • Top Places to Work by Inc. Magazine 
    • Excellence in Customer Service- Healthcare by Business Intelligence 
  • Position Details: Full-time, 8 hour shifts, 5 days per week, Monday-Friday (No weekends or Major Holidays!).
  • Benefits: Full benefits available within 30 days of start date. Our extensive total rewards benefits package includes:
    • 19 days PTO & 10 Paid Holidays
    • Medical, Prescription, Dental & Vision
    • Telemedicine- On-demand remote medical care options
    • Maternity & Bonding Benefits
    • Life & Accidental Insurance
    • 401K
    • Tuition Reimbursement
    • Employee Assistance Program: emotional well-being, financial & legal
    • Commuter Benefits  

What is important to us

Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members and customers. The secret to our success is:

We find joy and purpose in serving others

Making a difference in our members’ and customers’ lives is what we do.  Even when it’s hard, we do the right thing for the right reasons.

We are strong individually and together, we’re powerful

Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way.

We roll up our sleeves and get stuff done

Results motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there.

We’re boldly and relentlessly reinventing healthcare

We're curious and act big - not afraid to knock down barriers or take calculated risks to change the world, one person at a time.

*All your information will be kept confidential according to EEO guidelines.

Indigo

RN Clinical Supervisor- Government Solutions

Full-time
Seattle, WA
Clinical Operations
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