Job Details

Accolade provides personalized health and benefits solutions designed to empower every person to live their healthiest life. Using a blend of cloud-based technologies, specialized support from Accolade Health Assistants® and Clinicians, and integrated data and programs across mobile, online and phone, Accolade navigates people through the healthcare system with trust, empathy and ease. Employers of all sizes offer Accolade to employees and their families as the single place to turn for all health, healthcare, and benefits questions or concerns, increasing their engagement in benefits and connecting them to the highest quality providers and care. By empowering people to make better decisions about their health, Accolade lowers the cost and complexity of healthcare, and achieves consumer satisfaction ratings over 90% and an NPS of 60. The company has been recognized multiple times as a Fastest Growing Business, Top Workplace and Company to Watch. For more information, visit Accolade on Twitter, Facebook, LinkedIn and at www.accolade.com.

 The Client Development Sales Lead is responsible for maintaining and developing client-business relationships. The work of a Client Development Sales Lead identifies strategic opportunities to bolster our relationship with our existing customer base and closes new revenue opportunities. The Client Development Sales Lead must have a strong understanding of Accolade’s products or services, a thorough understanding of our customer base, work effectively cross-functionally, and has a thorough knowledge of our competition. Success will be driven by developing creative solutions for existing clients, pursuing new business opportunities with our base, and closing revenue targets. This role is remote and can be based anywhere within the US. 

A day in the life…

·         Meet sales and revenue goals by designing and executing plans to achieve these goals.

·         Create strategies to combat potential revenue losses.

·         Works closely with internal partners to stay current on the options to be provided to our existing base. Contributes to the ongoing evolvement of that product base and optimizes what we are selling.

·         Assesses health of relationship with customer by working closely with the customer partnership team and business analytics functions to identify potential product solutions that improve stickiness with customers which will optimize the financial, customer/member experience, clinical outcomes, engagement, satisfaction or other success measures with our customers.

·         Performs ongoing customer reviews with internal team to strategize on opportunities to bolster PG outcomes and other measurables to ensure healthy relationships with our base.

·         Stays abreast of market dynamics, competitors, customer dynamics, competiting opportunities, and performs research to identify new approaches to bolster our relationships with our clients.

·         Develops presentations to inform existing clients about additional opportunities from a product or service standpoint.

·         Creates a network of relationships externally with ecosystem partners to help facilitate strategic sales opportunities with our base.

·         Supports the sales process from inception to close. Keeps management abreast through scorecard logic on opportunities, risks, and other key metrics related to sales activity.

·         Performs recurring reviews of contracts and needs to renew historical upsell opportunities.

·         Develops relationships within customer base to facilitate the opportunity to sell effectively both on a short-term and long-term basis.

What we are looking for…

·         Bachelor's degree in business, healthcare, or a related field, with 5 years experience in sales and/or business development, or equivalent combination of education and experience.

·         Experience in a client development sales role and a demonstrated pattern of success.

·         Demonstrated abilities to exceed target revenue goals, provide excellent customer service, build long-term relationships, and work in a team-oriented environment.

·         Knowledge of, or experience working in the Healthcare industry.

·         Strong communication and negotiation skills, as well as solid presentation skills.

What is important to us
Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members and customers. The secret to our success is:

We find joy and purpose in serving others
Making a difference in our members’ and customers’ lives
is what we do. Even when it’s hard, we do the right thing
for the right reasons.

We are strong individually and together, we’re powerful
Trusting in our colleagues and embracing their different
backgrounds and experiences enable us to solve tough
problems in creative ways, having fun along the way.

We roll up our sleeves and get stuff done
Results motivate us. And we aren't afraid of the hard work
or tough decisions needed to get us there.

We’re boldly and relentlessly reinventing healthcare
We're curious and act big -- not afraid to knock down
barriers or take calculated risks to change the world, one
person at a time.

All your information will be kept confidential according to EEO guidelines.


Client Development Sales Lead (Remote)

Plymouth Meeting
Field Operations