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Job Details

Accolade at a Glance  

Accolade provides personalized health and benefits solutions designed to empower every person to live their healthiest life. Using a blend of cloud-based technologies, specialized support from Accolade Health Assistants® and Clinicians, and integrated data and programs across mobile, online and phone, Accolade navigates people through the healthcare system with trust, empathy and ease. Employers of all sizes offer Accolade to employees and their families as the single place to turn for all health, healthcare, and benefits questions or concerns, increasing their engagement in benefits and connecting them to the highest quality providers and care. By empowering people to make better decisions about their health, Accolade lowers the cost and complexity of healthcare, and achieves consumer satisfaction ratings over 90% and an NPS of 60. The company has been recognized multiple times as a Fastest Growing Business, Top Workplace and Company to Watch. For more information, visit Accolade on Twitter, Facebook, LinkedIn and at www.accolade.com.

 The Director of Channel & Platform Distribution is responsible for managing and selling Ecosystem Partnerships within Accolade’s new and existing Accounts. Additionally, they have with a keen eye to manage and grow a new revenue base for the company. This role will be remote and can be based out of any US location.

A day in the life…

·         Manage the growing Ecosystem of Partners which includes the Trusted Supplier Program.

·         Sell to and sell through Customers the various Partner Solutions provided by Accolade.

·         Work with Senior Leadership & Executive teams to strategize and help create a new area of business growth that expands Accolade’s touch with new licensed and/or Trusted Supplier Partnership Program related partnerships.

·         Manage a team responsible for day-to-day customer relationships to proactively manage service delivery expectations with customer, consultant and other key customer partners.

·         Partner with the VP to develop the strategy and execution of renewals as well as product and channel expansions.

·         Conduct ongoing market analysis to identify new strategic partnership opportunities within and outside of the existing Trusted Supplier Partnership program.

·         In conjunction with the VP, develop an Annual and Quarterly Plan for the Ecosystem Channel and successfully execute on the agreed to plan.

·         Ensure key stakeholders across our organization have accountability for, and visibility into, Accolade’s results against key metrics and priorities; ensure they have a solid understanding of overall ROI.

·         Lead internal cross-functional initiatives and external customer activities that result in improved service delivery and member outcomes.

·         Manage and lead customer reporting delivery including execution of quarterly strategic partnership meeting.

·         Partner with and influence Operations and Technology Teams that are supporting the companies to address areas of opportunity, drive process innovation and improvement in order to meet/exceed customer objectives and maintain contract adherence.

·         Participate in analyzing results or service delivery issues and assisting in identifying the appropriate administrative solution.

·         Facilitate customer education regarding Accolade product updates and changes, and lead onsite visits, content, and cross-functional participation.

·         Strive to achieve 100% reference-ability on customer experience.

 

·         Bachelor’s degree; Masters Degree or an MBA preferred

·         7-10 years of experience in Health Care field; experience with Channel Platform Sales preferred

·         Strong understanding of solution categories in the market and leading solutions in key categories

·         Experience in selling solutions to employers in strategic, enterprise and mid markets

·         Demonstrable ability to effectively present to executive level prospects

·         Experience in managing teams remotely

·         Aptitude to proactively identify account risk and issue resolution

·         Negotiate, read and interpret contracts

·         Exceptional Written and verbal Communication skills

·         Experience working with customers, clients and or partners

·         Flexibility to travel as required, either to an Accolade office or client/prospect site

·         Demonstrated success in Account Management or Sales preferred

What is important to us
Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members and customers. The secret to our success is:
 

We find joy and purpose in serving others
Making a difference in our members’ and customers’ lives
is what we do. Even when it’s hard, we do the right thing
for the right reasons.


We are strong individually and together, we’re powerful
Trusting in our colleagues and embracing their different
backgrounds and experiences enable us to solve tough
problems in creative ways, having fun along the way.


We roll up our sleeves and get stuff done
Results motivate us. And we aren't afraid of the hard work
or tough decisions needed to get us there.


We’re boldly and relentlessly reinventing healthcare
We're curious and act big -- not afraid to knock down
barriers or take calculated risks to change the world, one
person at a time.

All your information will be kept confidential according to EEO guidelines.

Indigo

Director of Channel & Platform Distribution (Remote)

Full-time
Plymouth Meeting, PA
Field Operations
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