Job Details

Accolade provides personalized health and benefits solutions designed to empower every person to live their healthiest life. Using a blend of cloud-based technologies, specialized support from Accolade Health Assistants® and Clinicians, and integrated data and programs across mobile, online and phone, Accolade navigates people through the healthcare system with trust, empathy and ease. Employers of all sizes offer Accolade to employees and their families as the single place to turn for all health, healthcare, and benefits questions or concerns, increasing their engagement in benefits and connecting them to the highest quality providers and care. By empowering people to make better decisions about their health, Accolade lowers the cost and complexity of healthcare, and achieves consumer satisfaction ratings over 90% and an NPS of 60. The company has been recognized multiple times as a Fastest Growing Business, Top Workplace and Company to Watch. For more information, visit Accolade on Twitter, Facebook, LinkedIn and at www.accolade.com.

Role Overview

As an Accolade Clinical Health Assistant supporting Accolade’s Government Solutions team, reporting to a Clinical Steward, you will be a trusted go-to resource who helps US Military TRICARE beneficiaries with any issues related to their health or health benefits.  You’ll have the opportunity to help TRICARE beneficiaries get the right care at the right time, find the right provider and support the quadruple aim: achieve medical readiness, improve the health of our people, enhance the experience of care, and lower our healthcare costs. This role is on-site (Plymouth Meeting, PA) and will provide an opportunity to work from home 2-3 days a week..

A day in the life…

Support the right beneficiaries with their care needs when they need us most

  • Outreach to TRICARE beneficiaries as they engage their healthcare services to provide our Accolade model to get them the right care at the right time
  • Leverage all forms of communication to engage via the channel (phone, email, mobile) that is best for the beneficiary
  • Be available when beneficiaries need us

Engage with TRICARE beneficiaries in ways that build relationships and trust

  • Use the LEARN2 model to truly listen and understand what is going on in the lives of beneficiaries
  • Get a holistic view of who our beneficiaries are, understand what’s important to them and provide options so they can make informed decisions
  • Follow-up and do the leg work when appropriate
  • Help beneficiaries to address barriers to care
  • Learn about the lives of beneficiaries in order to customize the support we provide to them and their families

Influence care by educating beneficiaries, providing options, and assisting with navigating the military healthcare system

  • Guide beneficiaries to resources to educate them on their specific health conditions
  • Provide options to care and support beneficiaries in finding the best providers for their care
  • Help beneficiaries to be educated consumers of healthcare by preparing them for visits, tests and procedures
  • Educate and empower beneficiaries so they confidently navigate TRICARE

Lead beneficiaries to better health outcomes which improves quality of life and reduces healthcare costs for our customers

  • Become knowledgeable on our beneficiaries’ benefits to effectively answer questions
  • Help beneficiaries to make the best use of their benefits and prevent costly process errors
  • Help beneficiaries avoid complications that can lead to hospital admissions and readmissions

What we are looking for…

  • Minimum of recent 3 years as an active LPN, Licensed Practical Nurse with a current unrestricted license
  • Within a commutable distance to our branch located at 660 W Germantown Pike, Suite 500, Plymouth Meeting, PA, 19462
  • Strong and broad knowledge of the healthcare industry:Demonstrated broad understanding of current healthcare delivery systems
  • Ability to navigate/understand and explain TRICARE benefits is a plus but not required
  • Operates from a perspective of truly caring about our beneficiaries and creating value for them
  • Passionate about  helping service members and their families
  • Ability to simultaneously engage in conversation with members and navigate our systems  Strong critical thinking and problem solving skills
  • Commitment to quality and continuous improvement
  • Demonstrated ability to use Microsoft Office (Word, Sharepoint, Powerpoint) 
  • Strong self-management
  • Excellent written and verbal communication skills with proven ability to communicate with individuals at various levels within the organization
  • Ability to perform well under pressure, adapt to change, and meet deadlines in a fast-paced, dynamic, evolving environment
  • Aptitude for critical thinking / problem solving
  • Demonstrated attention to detail
  • Change champion and adapt to change quickly
  • Data-driven and fact-based: focused on getting to best answer for beneficiaries
  • Proven ability to roll up your sleeves and make a contribution quickly
  • A team player capable of working effectively with individuals throughout the organization

What is important to us

Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members and customers. The secret to our success is:

We find joy and purpose in serving others

Making a difference in our members’ and customers’ lives is what we do.  Even when it’s hard, we do the right thing for the right reasons.

We are strong individually and together, we’re powerful

Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way.

We roll up our sleeves and get stuff done

Results motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there.

We’re boldly and relentlessly reinventing healthcare

We're curious and act big - not afraid to knock down barriers or take calculated risks to change the world, one person at a time.

*All your information will be kept confidential according to EEO guidelines.


LPN-Clinical Coordinator (Licensed Practical Nurse), Government Solutions

Plymouth Meeting, PA
Clinical Operations