Analyst, Learning & Systems Administrator

Full-time | Scottsdale, AZ

I'm interested

Analyst, Learning & Systems Administrator

Full-time | Scottsdale, AZ

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Hello we’re Accolade.

We have an opportunity to change the way consumers experience the healthcare system that’s really not working in their favor. Our mission is to make life better for the consumer, drive costs down for the business, and actually make people healthier through compassion, expertise, and technology.

Job Details

Accolade at a glance…

Accolade is a personalized health and benefits solution that dramatically improves the experience, outcomes and cost of healthcare for employers, health plans and their members. With a unique blend of compassionate advisors, clinical experts and intelligent technologies, we engage individuals and families in their health, establish trust, and influence their decisions at every stage of care. Accolade connects the widest array of personal health data and programs to present a single point of contact to the most effective health and benefits resources, while coordinating with providers at every step. Accolade consistently achieves 70 and higher Net Promoter Scores, 98% consumer satisfaction ratings, and up to 15% employer cost savings. Accolade has been recognized as one of the nation’s 25 most promising companies by Forbes, a fastest-growing private healthcare company by Inc. 5000, and is consistently rated a Top Workplace across the country. For more information, visit accolade.com.

Role overview

The Learning Analyst is responsible for the collection and analysis of learning data acquired from Accolade learning programs, employee on boarding, and learning systems (Cornerstone LMS, LinkedIn Learning, CE Direct, Qualtrics, etc…).  Reporting to the Senior Manager of Learning & Development, this role will have a direct impact on the Learning & Development team’s ability to provide engaging, efficient, and effective learning solutions for our growing organization. 

A day in the life…

·         Collect, analyze, and report trends based on learning system reports and data

  • Provides analytics for learning system usage (Cornerstone LMS, LinkedIn Learning, CE Direct, Qualtrics, etc…) and New Hire performance.
  • Provides weekly updates during Accolade Health Assistant New Hire classes which include updates to the New Hire reporting dashboard (Excel) and specified reports provided to Operations stakeholders.
  • Serves as a consultant to Instructional Design, Learning Specialist, and the enterprise on learning systems and analytics.
  • Writes and posts a monthly learning digest marketing new learning modules to our internal employee portal (The Beat).
  • Develops and administer surveys via Qualtrics (Needs analysis, evaluation, ad-hoc), gathers data, and performs analysis and reports results

·         Manage and enhance our Learning Systems and electronic document storage:

o    Owns the administration of the Learning Management System (LMS) to ensure seamless operational performance on a daily basis

    • Uploads all course content in a timely manner to the LMS, such as modules, tests, documents, videos, etc.
    • Assigns and manages self-paced and instructor-led courses, including but not limited to creating events and sessions, curriculum management, registering students, and managing class rosters

o    Adminster and report on the completion status of learning activities (Yearly compliance training, curricula, events, and ad-hoc assignments)

    • Serves as front line support for LMS users, including answering questions, providing advice, and troubleshooting problems.  Reports user issues, solutions, and tracks escalated problems while keeping the user informed of status.
    • Participates in planning, communicating, and training of users regarding learning systems usage, updates, or procedural changes
    • Oversees and monitors learning system-related projects, including upgrades and enhancements, process improvement activities, and prepares related reports for leadership as required

o    Manages online storage of training content using Microsoft SharePoint, Learning Management System, & One Drive

Qualifications

What we are looking for…

  • You love working with data from multiple systems and have experience analyzing it to the tell a story that can help make decisions
  • You are an expert with Microsoft Excel who doesn’t fear pivot tables, working with csv exported data, vlookups, and collecting data from multiple worksheets and files into an easy to use report.
  • Bachelors’ Degree or 3+ years relevant, progressive experience
  • Experience as an LMS admin with the ability to troubleshoot issues with educational technology (LMS, Authoring sytems, survey tools, etc.). 
  • Basic understanding of eLearning authoring tools and SCORM/AICCC is helpful, but not required
  • Demonstrated ability to support the implementation of large, concurrent, and ongoing training programs  
  • Proficient with MS Office Suite, SharePoint, and One Drive
  • Effective communication skills - ability to work with individuals at all levels with varied backgrounds and personalities
  • Ability to multi-task, think on your feet and creatively problem-solve issues
  • Service orientated
  • Strong attention to detail

What is important to us

Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members and customers. The secret to our success is:

We find joy and purpose in serving others

Making a difference in our members’ and customers’ lives is what we do.  Even when it’s hard, we do the right thing for the right reasons.

We are strong individually and together, we’re powerful

Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way.

We roll up our sleeves and get stuff done

Results motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there.

We’re boldly and relentlessly reinventing healthcare

We're curious and act big - not afraid to knock down barriers or take calculated risks to change the world, one person at a time.

Indigo

Analyst, Learning & Systems Administrator

Full-time
Scottsdale, AZ
People & Culture
Apply